When we claim that Services are our forte, it is because at VPL, our goal is way beyond just achieving customer satisfaction. The truth is that from the moment we first engage with our customers, whether they are operators or end consumers, we take ownership of their best business interests and products and service experiences.
We believe in building permanent relationships with our customers that help extend product life-cycles created out of sound pre and after sale expert advice and functional and efficient repair and maintenance of all machines provided by us.
We support our customers with unmatched service excellence in the Industry through an integrated and synergised service system that includes:
Key Account Management is at the core of our business. We are not just suppliers, but partners of our customers in pursuing their business objectives during any stage of business development and execution whether its a Pre-Sale or After-Sale phase. Every client for us is a Key Account and thus receives our full attention and support.
Our Application Engineers work round the clock for putting technical components of our products together for our clients to meet their standard or unique operational needs perfectly.
Whether it’s a tool, diesel generator, a bus or a prime mover, our capacity for product customizations within various business units ranges from a minor adjustment to a full-scale transformation of a product. We will go all the way for our customers to fulfill their functional expectations!
Building on the partnership commitment of VPL with our customers, we are proud of the extensive aftersales services portfolio offered to our clients to keep their vehicles and machines up and running efficaciously. All products come with the technical and warranty support offered by our partners/ collaborations.
Our repair and maintenance services include scheduled maintenance of products and the option of various service contracts (charged per km) to suit the specific needs of the customers.
The repair and maintenance is carried out with genuine product specific tools and parts to ensure the longevity of the product’s efficient life span.
Most repairs are carried out at the work site although major repairs may require that equipment is brought to one of VPL’s closest workshops which are fully equipped as recommended by manufacturers with fully trained and experienced VPL technicians who diagnose problems accurately for repairing right the first time.
VPL also provides bespoke aftermarket solutions to suit individual customer requirement. This allows customers the flexibility of choice.
- Inspection Agreements
- Scheduled Maintenance Agreements
- Repair & Maintenance Agreements
- Visit based Agreements
- Overhauls and Remanufacturing programmes
- Data downloads
90% of the repair and maintenance commitments are completed by the originally promised delivery date and time, 95% to be right the first time.