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VPL is committed to providing customers with products and services which are best in industry, and to ensuring compliance with quality standards.

Quality Policy

VPL’s vision is to be recognized by our customers as their preferred and trusted supply partner whose operating standards are the best in the industry.

To be in sync with our vision, we have established the following mission, quality commitments and commitments to our customers.

Our Mission

By providing top quality products and services, we at VPL are committed to creating value for customers, principals, shareholders and employees.

We supply commercial vehicles, construction equipment, generators, along with comprehensive solutions and Aftersales support to customers.

Through business excellence, motivation and a collaborative culture we endeavor to achieve the highest level of customer and employee satisfaction. We work with passion, integrity, respect for individuals and care for society and the environment.

Quality Commitments
  • Our processes will comply with the requirements of the ISO 9001: 2008 Quality Management System.
  • We will strive to improve on processes continuously.
  • Quality objectives have been established throughout the organization and management will periodically monitor performance against these objectives.
  • This policy is available to all employees and will be available to customers on request.
  • This policy will be reviewed periodically.

Commitments to Customers
  • 90% immediate parts availability, endeavor to achieve 100% within 96 hours to customers.
  • 95% of all repairs to be completed right first time
  • Emergency calls to be responded to within 6 hours
  • Evaluate customer satisfaction index by way of measuring CSI.

The quality policy has the support of VPL’s management and all staff are expected to comply with this policy.

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